• ItsMalRay

    All good, common sense stuff, but some tips on dealing with malicious posts would be useful. I set up a Google Local/Places page for a client last year and a disgruntled former employee began posting scathing reviews. It took over 1 month of email correspondence to have Google remove it.

  • http://jameshalloran.net/ James R. Halloran

    I definitely agree with your tip on blogging! It definitely does give a you “home ground” as well as a place to vet your business’ beliefs and stance on certain issues.

    But the most important thing it does it puts your content on the first page of search results for your name. What a lot of people don’t realize is that by blogging they’re communicating with all of the search engines because search engines like to pick up things that are fresh and relevant.

    So, the more you blog the better your chances certain negative reviews will disappear from the SERPs.

  • http://jameshalloran.net/ James R. Halloran

    If you can prove those reviews are libelous in any way, you should be able to have them removed within a week or two. Check out our blog if you’re interested in learning more: http://www.brand.com/blog/

  • Ralph D. Klonz

    Have to agree with itsmalray, the previous commentator. It’s a common sense approach for daily dealings and interactions. Love the part about social media. right on the numbers there, need to stimulate these accounts with regular interesting posts. Even if it’s stuff from social activities of the staff and owner.
    Ralph D.
    San Antonio, Tx