11 Steps to Developing a Web Literacy

The Web reaches out to embrace businesses online, even if the owners of those businesses hesitate at the attempt. There are many that haven’t taken the step of placing themselves on the internet, and yet they are there, even without a Web site.

They may appear in business directories, with name and address and phone number taken from telephone service provider informaton. A customer may have shared their thoughts and impressions about the company in a review site. A forum discussion may focus on the goods or services offered by the business.

For those of us working on the Web everyday, it may be hard to recall the days when we sent our first email, or created our earliest forum profile, or typed our first query into a search engine search box. Yet there are many business owners who haven’t perceived a need to have a homepage, or contemplated the notion of looking up their business name in Google or Yahoo.

This post is for those business owners who haven’t created a site for their business.

Don’t be too timid and squeamish about your actions. All life is an experiment.

- Ralph Waldo Emerson

It’s unlikely that you would start a business at a physical location that you haven’t seen. Before you even consider building a Web site, try out some of the following tasks:

The next time that you want to find a business or a service, put down the phone book, and take a look at Google Maps, Yahoo Local, Live Search, or Ask Local. Chances are that this is how many people might be looking for your business. If you have a mobile phone that can connect to the Web, try it out with your phone too, especially if you are traveling to some place that you haven’t visited before.

Create an email address. Many sites offer free email, and if you have internet service at home, your Internet Service Provider (ISP) may have provided you with one. Even if they did, take a look at the email offered by Google and Yahoo. It may offer more than the email package that your ISP provides.

Join a forum related to one of your interests and participate. You may want to read the postings at the forum for a week or two before signing up, and posting yourself, once you find a forum that you like. Take a look at more than one forum while you are at it – each has their own personalities and rules. Learning about the etiquette of online interactions will help you if you find yourself joining a forum because the topic of discussion is your business.

Visit some business review sites such as Yelp or Ciao UK or City Search. Sign up, and write some reviews of your own about nearby restaurants or stores. Consider what people might write about your business. (bonus points for seeing if your business is listed.)

The next time you want to buy a new TV or appliance or camera, or some other purchase, search for reviews of products online – try typing the product type, and the word “review” or “reviews” in a search box at Google or Yahoo or Live.com or Ask. Look at how different sites that offer reviews allow people to interact. Write a few reviews yourself.

Visit a number of online shops, and think critically about what they have to offer. Consider what it might be that may make you feel comfortable about making a purchase with them, and what you like and dislike about their sites. What makes a site appear more credible, more trustworthy, more likeable, and easier to use? Make some purchases at some of those stores, and consider what you like and dislike about the experiences. If you owned the sites, what would you change about them? Think about colors, fonts, layouts, how easy it is to get from one page to another, how easy it is to find something, to learn about shipping or privacy or security. The more sites you review and critique, the better.

Read and study the guidelines published by the search engines, including Google’s Webmaster Help Center, Live.com’s Site Owner Help, Yahoo! Search Resources for Webmasters, and Ask’s Help Center for Site Owners. If you’re just starting out online, you may not know what a lot of their advice means. But, making an effort to learn what they are talking about may be very beneficial to your business – a search engine can deliver a lot of traffic to your site if you build a site with search engines in mind.

Check out the news online through Google News or Yahoo News or Topix or some other news aggregator. Google and Yahoo allow you to create alerts about different topics of your choice, including your business name, and the kinds of goods and services that you might offer through your business. Try creating some Yahoo Alerts or Google Alerts about things that interest you. Alerts can be helpful in finding out when your business, or the market that your business is within appears within the news.

Try out some blog searches at Technorati or Google Blog Search or Bloglines for things that interest you. Find some blogs that you like, and subscribe to their feeds using a blog reader like Bloglines or Google Reader.

Explore some different services online, like searching for information or editing at the Wikipedia, posting some pictures on Flickr, creating and uploading some videos at You Tube. Try out a number of the Web 2.0 services listed at Go2web20.net.

Consider starting a blog of your own about something that interests you. Check out Blogger or WordPress or Movable Type. Many businesses are starting blogs to help them communicate with clients and potential customers. Learning how to use a personal blog before deciding upon a business blog gives you a chance to experiment in a climate where you can make mistakes or try new things out, and not impact the critical nature of your business.

Developing a Web literacy is going to increase your chance of success in starting an online business or bringing an exisiting business online. The steps above are some that will help you become more comfortable with the Web, but there are many others that will futher prepare you to conduct business online.

Bill Slawski is Director of Search Marketing at Commerce360, Inc., President of SEO by the Sea, Inc., and has been one of the Business and Marketing Forum moderators at Cre8asite Forums for the last five years. The Small Is Beautiful column appears on Thursdays at Search Engine Land.

Opinions expressed in the article are those of the guest author and not necessarily Search Engine Land.

Related Topics: Channel: Other | Small Is Beautiful


About The Author: is the Director of Search Marketing for Go Fish Digital and the editor of SEO by the Sea. He has been doing SEO and web promotion since the mid-90s, and was a legal and technical administrator in the highest level trial court in Delaware.

Connect with the author via: Email | Twitter | Google+ | LinkedIn


Get all the top search stories emailed daily!  


Other ways to share:

Read before commenting! We welcome constructive comments and allow any that meet our common sense criteria. This means being respectful and polite to others. It means providing helpful information that contributes to a story or discussion. It means leaving links only that substantially add further to a discussion. Comments using foul language, being disrespectful to others or otherwise violating what we believe are common sense standards of discussion will be deleted. Comments may also be removed if they are posted from anonymous accounts. You can read more about our comments policy here.
  • http://blog.cre8asite.net/bwelford/ Barry Welford

    That’s an excellent article for the DIYer (Do It Yourself-er), Bill. The Internet is incredibly rich and complex and requires the sort of exploration you map out here.

    Another important way is to try to find a techy friend, a mentor or a consultant you respect and can work with who will be there to offer suggestions on how best to prioritise your time. Many business owners should get on the Internet rapidly since it can be an important proof of credibility to new customers. I think you should regard it as a priority task and get the help you need.

  • http://ttp://www.seobythesea.com Bill Slawski

    Thanks, Barry.

    Having a mentor, a consultant, a forum full of friends, those are things that can help accelerate a familiarity with the Web. As a DIY-er myself, I’ve also come to value the many tutorials and blog posts I’ve found online from people who share their knowledge and experience.

  • http://www.newfangled.com Eric Holter

    Hi Bill. Fantastic and detailed post. Thank you! I write a monthly newsletter called Web Smart which is written primarily to advertising agencies and design firms to help them keep up with the many web related topics you’ve mentioned here. I think it’s very relevant to your subject.

    Thanks again!

    Eric Holter
    CEO – Newfangled Web Factory

  • http://www.solaswebdesign.net Miriam

    What a good and comprehensive post for beginners, Bill. You have really pooled together a ton of important resources in this one.

    Even a simple, one page site is a step in the right direction for any business that has yet to make the leap onto the web, and I think this post would be tremendously helpful to them. Good job!

  • http://www.seobythesea.com Bill Slawski

    Thanks, Eric.

    I like the approach that your site takes, and the way that you format and present your articles. Your recent introduction to social sites is a very nice presentation on the topic.

    Thank you too, Miriam. My inspiration for this post was a class on internet literacy that I taught at a local community college. A lot of people getting their businesses online focus so much on their own businesses, and businesses like theirs that they don’t look at the framework that their business will exist within.

    I think that it’s good to take a step back, and just experience the Web – try out forums and social sites, post pictures and videos, experience the different things that the Web has to offer, so that when they do put up a page, or a number of pages, they have a broader perspective of how the Web works.

  • http://www.welovelocal.com Dan

    Great article Bill, really covers the essentials well. Living in a very advanced tech world that most of us do it is often easy to over look the basics.

    At welovelocal.com we are particularly keen to try and engage businesses actively in local search, to us they seem to be the silent partner in the growing local conversation. Often it is lack of assistance / knowledge and DIY articles such as this are great resources to point people towards. I’m not sure what it is like in the US, but here in the UK services such as Business Link which help get small businesses up and running do little more than tell SMEs that they need a website.

    We think welovelocal.com offers some pretty unique services for small businesses looking to jump start their online presence.


Get Our News, Everywhere!

Daily Email:

Follow Search Engine Land on Twitter @sengineland Like Search Engine Land on Facebook Follow Search Engine Land on Google+ Get the Search Engine Land Feed Connect with Search Engine Land on LinkedIn Check out our Tumblr! See us on Pinterest


Click to watch SMX conference video

Join us at one of our SMX or MarTech events:

United States


Australia & China

Learn more about: SMX | MarTech

Free Daily Search News Recap!

SearchCap is a once-per-day newsletter update - sign up below and get the news delivered to you!



Search Engine Land Periodic Table of SEO Success Factors

Get Your Copy
Read The Full SEO Guide