• http://www.yourholidaymatters.com yourholidaymatters

    Four good pieces of advice there; the first in particular, as what you’ve described is a very common trap!

    As for your experience with Hertz, I have to say that our use of it for many rentals in Europe has been extraordinarily positive. (No affiliation btw!) However in general, I’d agree that the smaller companies are the way to go for personal care and service, hence the creation of our particular brand within the private vacation rental/B&B sector.

  • http://www.brickmarketing.com nickstamoulis

    Hi Jill – Great post and excellent analogies! I like the white hat/black hat debate point, this is so true…every industry does have this to a certain extent. Regarding scheduling reports, you mean you didn’t tell all of your clients that you will be out of town :)

  • http://www.mediawhizsearch.com Marjory

    Free breakfast is good.