• http://www.facebook.com/profile.php?id=536076017 Cliff Hawk

    Hi Mike,

    Do you know when adCenter will launch sitelinks?  I was told it would be August.  Thanks!

    Cliff

  • http://twitter.com/mikenelsonppca Mike Nelson

    Hey Cliff

    I’m not 100% sure on the full release of sitelinks in adCenter, but I know it’s currently in beta. I’m sure it’s something they’ll get rolled out to everyone soon!

  • http://www.moviein3d.net/ Caitlin Roberts

    Adsense has an extremely poor customer service, the kind that sends you emails from a “noreply” address and sends you copy and paste emails saying your account has been terminated.

    I would like to call on everyone here to never give feedback to Google, if they can’t be bothered replying to people then people should not be bothered giving them any kind of reply/feedback either.

  • http://twitter.com/mikenelsonppca Mike Nelson

    Hi Caitlin, 

    Good point – I don’t have much experience with the publisher side, but what little I do has been certainly under-whelming. It wouldn’t surprise me if AdSense support was not available in any capacity for most. Due to things like this, I think it’s very possible Google loses some publishers to other content networks over time. 

    At about 500k+ in spend per month on adwords, there’s usually pretty good service from Google. However, I’ve got clients who are spending in the solid six figures monthly with no support outside of the general line (866-2-Google)! The phone support is okay, but there is really no level ‘depth’ available because this support team doesn’t have knowledge of individual accounts. Even the best products require support teams, and I think Google has relied a bit too much on their product. 

    I can’t imagine how bad things for SEOs! At least Google takes SEMs out for a nice dinner every now and then :)

    As a final note on Y! support – it doesn’t matter if our client is spending $500/month, or $300k, our rep does the same great job. 

  • http://twitter.com/sudipseo Sudip

    I was searching for the release time of sitelinks in adCenter but did not get yet.

  • Pat Grady

    Customer service remains an issue everywhere. Understand your Y vs M twist here, but as such, hard to “count” it as a “beats”.

  • http://twitter.com/mikenelsonppca Mike Nelson

    Hey Sam

    That’s awesome – after submitting this, I can’t believe I didn’t put something in there about targeting the partners separately. Good call. I promise I submitted this topic long before your post! Great minds think alike perhaps? :)

  • http://twitter.com/mikenelsonppca Mike Nelson

    Hi Sudip

    I’d except them to be released fully rather soon. They are currently still in beta, and you’ve got be a pretty big spender to get an invite.

    Best,
    Mike

  • http://twitter.com/mikenelsonppca Mike Nelson

    I think, at the minimum, Y! reps can provide more information than Google reps. Google reps can provide 3rd party data, but that’s not a big win in my book (though I do like hitwise quite a bit!). Additionally, I like that we have a single point of contact for ALL our accounts, regardless of size, whereas at Google you’ve got be spending at least 2+Million per year to get noticed. Where else does a customer spend that type of coin and still have call into some general help line for assistance!

  • Yugam

    Hi,

    In Ad center only customer service is the best part otherwise it’s third class. I’ll share one incident with you. I was running ads in ad center. One day its showing me 2 conversion and when I checked the keyword, my eyes was opened at that time you know why? because there was no clicks and impression but it showing me 2 conversion. I chat with ad center guy and he accepted that and said me that “Sir, it’s glitch in our system”

    After that I closed all my campaigns and I never use ad center.

  • http://twitter.com/searchgeeky Subha Ganesh

    Could have also been latency, its not usual that people convert on the same day, but cookie if stored as last click, might assign the conversion to that keyword on the day of conversion, you dont have to have clicks on that day for conversion latency reporting. I am not sure whether this was the issue for you, as the information is only top level, but this is assumtion with the provided information.

  • http://twitter.com/mikenelsonppca Mike Nelson

    Hi Yugam

    The adCenter pixel isn’t like the Google pixel. Google’s pixel is day of click, so what you outlined isn’t possible on AdWords. adCenter, however, is day of sale. So, if somenoe clicked two days ago, and converted today, it’d register for today. So, it was actally not a glitch.

    You should try adCenter again :)

    Best,
    Mike