Black Friday – A Cautionary Tale From An Online Retailer

Editors’ note: This column has been removed because retailer Harry & David apparently threatened legal action against a former employee quoted in the article. The company apparently claimed that, despite her having been given permission to speak about these issues at a public gathering, in hindsight, the company doesn’t want them discussed. We like that former employee, so we’ve pulled it down for the moment as a courtesy to her rather than because of any demand that Harry & David made to us.