CallGenie and R.H. Donnelley Launch Local Voice Search

Yellow pages publisher R.H. Donnelley (RHD), which recently acquired and owns search marketing firm LocalLaunch, is testing a new voice local mobile search product, 1-800-CallDex, in four U.S. markets: Denver, Phoenix, Spokane (WA) and Tucson. It offers a suite of services powered by speech and local mobile search enabler CallGenie, which is also behind similar services in Canada and with several U.S. partners including Verizon.

CallGenie enables local category search via neighborhood, near an intersection or a landmark in addition to traditional “name and number” search.

RHD, which owns the DexKnows Internet yellow pages site, is the latest to join the “free directory assistance” movement. Others already in the segment include:

The new 1-800-CallDex service is a trial, but it’s likely to take hold because of this competitive landscape and the billions of calls that come through conventional directory assistance. When it comes to mobile, publishers and providers need a diversified strategy to reach consumers. Voice and “free DA” represent the broadest market potential and lowest barrier to entry for consumers in mobile.

Related Topics: Channel: Mobile | Search Engines: Maps & Local Search Engines | Search Engines: Mobile Search Engines | Search Features: Search By Voice


About The Author: is a Contributing Editor at Search Engine Land. He writes a personal blog Screenwerk, about SoLoMo issues and connecting the dots between online and offline. He also posts at Internet2Go, which is focused on the mobile Internet. Follow him @gsterling.

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