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    I believe that the small business person is one to take risk for gain, and that means they’re willing to open all their channels of communication. Having worked with small businesses, they are looking to get contacts by any means, and that includes putting an email out there.

    “but getting unsolicited emails is something that most people might shy away from.”

    They’re not gunning for unsolicited emails (though they get them in droves) they’re looking for honest attempts to contact. This is especially important when you’re dealing with older clientelle who just click an email address and let it open whatever email whatsa thingy(usually outlook) pop up. While a capture/contact form is much preferred by me, it actually scares a lot of potential clients away from email contact.