Google Asks Searchers: "How Satisfied Are You With These Results?"

Google Asks Searchers: “How Satisfied Are You With These Results?”

Jun 22, 2012 at 9:04am ET by Barry Schwartz

Nathan Sauser spotted a new feedback form on Google’s search results.

It was a contextual pop up that asked him “How Satisfied Are You With These Results?” The responses had smily faces representing five ranges from very satisfied down to very dissatisfied.

A Google spokesperson has confirmed that this is indeed a Google run feedback for aimed at getting feedback from Google searchers.

A Google spokesperson said:

Thanks for reaching out. As you know, we always ask for user feedback in a range of forms — from live experiments to inviting people in to our UX labs — in order to improve our products. This is one of our experiments — one of many signals we take into consideration to make search better.

Related Topics: Channel: Consumer | Google: Web Search

About The Author: Barry Schwartz is Search Engine Land's News Editor and owns RustyBrick, a NY based web consulting firm. He also runs Search Engine Roundtable, a popular search blog on very advanced SEM topics. Barry's personal blog is named Cartoon Barry and he can be followed on Twitter here. For more background information on Barry, see his full bio over here. See more articles by Barry Schwartz

Connect with the author via: Email | Twitter | Google+ | LinkedIn

Read before commenting! We welcome constructive comments and allow any that meet our common sense criteria. This means being respectful and polite to others. It means providing helpful information that contributes to a story or discussion. It means leaving links only that substantially add further to a discussion. Comments using foul language, being disrespectful to others or otherwise violating what we believe are common sense standards of discussion will be deleted. Comments may also be removed if they are posted from anonymous accounts. You can read more about our comments policy here.

P Wren

Who will see this pop-up? How does goog decide?
http://www.rustybrick.com/barry Barry Schwartz

I believe random.
Lyndon NA

Why do people insist on using a “middle” option.
It’s been proven to skew results, as many people will simply opt for the cop-out answer.
So what ever results they get are likely to be partially useless.

“results” … how many people are likely to have clicked through and read all of them, or even the top 3?
Do we know what triggers the feedback?
http://profile.yahoo.com/FSRU2DCTHIUEW55KSE4XONQESU Ann

“
http://profile.yahoo.com/FSRU2DCTHIUEW55KSE4XONQESU Ann

Google has been a great help for every body. It is like “I got questions”, then there’s a “ I got the answers!” A very satisfied searcher here!