Google Gives Google Apps Users Credit & Adds Communication Policies
Aug 28, 2008 at 8:21am ET by Barry Schwartz
Earlier this month, Google’s popular email service had a major outage. News.com is now reporting that Google has responded to Google Apps Premier users with a credit and a promise to provide better communication tools in case this happens again.
Google has issued a 15-day extension of service to all Google Apps Premier users as a credit for the outage. This is the “full SLA credit” Google can give and it has been given to all Premier accounts automatically.
In addition, Google hopes to provide a dashboard with “system status information,” including a description of the problem and a continuously updated estimated time-to-resolution. Google will also provide a “formal incident report within 48 hours of problem resolution,” which includes business and technical description of the problem, actions taken to solve the problem, action taken to prevent the problem from happening again and the time line of the outage. Finally, Google will provide “post-mortem calls” about the issue to address any concerns and issues.
Share, Bookmark & Discuss This Article
More:
Keep Updated: News Via Email | News Via RSS Feed | News Via Twitter
See more stories like this in the Members Library! Check out the Google: Gmail sections of the Members Library where this story is filed. Members also get access to exclusive video content, a members-only weekly & monthly newsletter, plus more. Check out all the benefits!
TOP STORIES
SEARCH NEWS BRIEFS
FEATURES & ANALYSIS
RECENT COMMENTS
- Stupidscript said " Thanks, Rhea. That being said, the actual result was that the patent supplicant failed to provide pr"
- GE.GAO said " This is so true! The first time I noticed such problem I believed this was a bug, which Google rep d"
- Michael Martin said " Tim seems to echo what I have been saying at SMX & other conferences for over a year as the diff"
FREE DAILY SEARCH NEWS RECAP!
SearchCap is a once-per-day newsletter update:
STAY CURRENT THROUGHOUT THE DAY
Search Engine Land produces SMX, the Search Marketing Expo conference series. SMX events deliver the most comprehensive educational and networking experiences - whether you're just starting in search marketing or you're a seasoned expert.
SMX Web Site » | SMX Difference » | SMX News »
Join us at an upcoming SMX event:
- SMX Munich – March 23-24, 2010
- SMX Toronto – April 8-9, 2010
- SMX Sydney – April 22-23, 2010
- SMX Advanced London – May 17-18, 2010
- SMX Advanced Seattle – June 8-9, 2010
- SMX East – October 4-6, 2010
- SMX Stockholm – October, 2010
Learn more about search marketing with our free online webcasts and webinars from our sister site, Search Marketing Now. Upcoming online events include:
- Business Blogging & SEO – March 11, 2010
- Excel Tips & Tricks for PPC Success – March 18, 2010
- Paid Search and Big Brand Marketing – March 23, 2010
FOLLOW US SOCIALLY
- Wall Street Journal Recommended Reading
- Ad Age Power 150 Blog
- Technorati Top 100 Blog
- Techmeme Leaderboard Source
- Best Search Engine Community/Forum
Featured sites from our Blogroll
- Bigmouthmedia search engine news: Main Headlines
- The Link Spiel
- The LinkedIn Blog
- PPC Blog
- Somewhat Frank
Get Your Search Engine Land
Premium Membership!
Become a premium member today and receive:
- Express commenting privileges & photo.
- Exclusive videos & newsletters.
- Discounts to our SMX conferences.
- Access to "How To" & Other Archives.
© 2010 Third Door Media, Inc. All rights reserved. Google, Yahoo & Microsoft logos trademark respective companies and used with permission.
