Back in 2000, there was a little-remembered but amazing survey that I love to cite showing how search engines had, in only a few years, topped the list of information resources consulted. They'd even pushed past family and friends. Now the times are changing, as family and friends have themselves become easily searchable resources.
The survey, "The Consumer Daily Question Study," (and see here) tracked 74 people over four days in Boston, Des Moines and San Diego. They were given tape recorders and asked to record questions that occurred to them. Over 1,200 [...]
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