How often do you perform a mobile phone or Internet search for a business and immediately call that business? I’m betting fairly often. You are not alone – your customers do this all the time! At Marchex, we specialize in digital advertising solutions for small businesses. Over the years, we have learned a lot about the needs of our small business customers and we’ve spent a significant amount of time monitoring and measuring how changing digital advertising trends and consumer adoption of new devices, like smartphones, impact the way small businesses sell products and services. To [...]

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Most small business owners understand that they should be listed on major national search engines such as Google and Bing, but how do they know which local directories and vertical sites are important for improving their SEO? If you’re a dentist in Boston looking for local sites, you could look at the listings of other Boston businesses, such as Boston Standard Plumbing: If you want to find vertical sites, you could look at the listings of other dentists, such as Tribeca Dental Associates in New York: Even better, you would want to look at businesses that are in both your locale a [...]

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In Marchex’s field research and surveys with small businesses, SEO consistently surfaces as a growing priority for small businesses. When we asked small businesses how important SEO was for their business, 53% said “very important.” Further, considering the ongoing changes to search engine algorithms (e.g., Google’s recent “Panda Update”) and the big impact these changes can have on a business’s ranking, it is imperative that small businesses take a thoughtful approach to their SEO strategy. Here are some simple SEO techniques any small business can do today to boost it [...]

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Customer loyalty is at the heart of every business, both large and small. One common industry statistic that is referenced time and again is that it is five times more profitable to spend marketing dollars to keep your best customers rather than acquiring new ones. Small businesses get this equation in spades. A Harvard Business Review study demonstrated that recovering only five percent of abandoning customers could increase profitability by 30 to 85 percent. Recently, Marchex asked several hundred small businesses in a customer survey what was most important, and “keeping existing cu [...]

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Last week’s inaugural Conversational Commerce Conference (C3) was dedicated to bringing together relevant groups and influencers to discuss the growing connection between marketing and customer service. Core to this discussion was the rapid adoption of social media and mobile Internet-enabled devices, and how these trends are being leveraged by businesses both large and small, to reach and build relationships with customers. In addition to attending the conference, I had the opportunity to present how small businesses can  improve their bottom line by capturing and analyzing what cust [...]

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