In the profit-centered business, customer happiness is merely a means to an end: maximizing profits. In the customer-centered business, customer happiness is an end in itself, and will be pursued with greater interest, passion, and empathy than the profit-centered business is capable of.
- Putting Customers Ahead of Investors, John Mackey, founder and CEO of Whole Foods
A couple of weeks ago, a shopping mall near my home announced that they would start checking the IDs of teenagers at entrances to the mall after 5:00 pm on Friday and Saturday nights, and not allow anyone under 18 to enter [...]
Related Topics: Channel: Other | Small Is Beautiful