Local Search Marketing: More Than Just Google

From marketers to Wall Street analysts to the Department of Justice, everyone (even the general public) recognizes that Google is the 800-pound gorilla in the world of search. And particularly with the introduction of the generic 10-pack to Universal results, this fact largely holds true in Local Search as well. Google Maps has pulled even with Mapquest thanks largely to this decision by the higher-ups in Mountain View.

There’s tremendous value for small businesses in optimizing for Google’s Universal results, as Hanan Lifshitz pointed out last week. It’s hard not to imagine that small business owner grabbing the lion’s share of chiropractic searchers in his region, thanks to the efforts of Will Scott’s Search Influence firm.

But no matter your industry, when it comes to Local, it’s absolutely critical to think beyond Google, even if all you’re trying to do is optimize for the 10-pack.

The importance of citations for Google Maps

One of the pathways to “Local Organic Domination,” as Hanan termed it, is through the acquisition of citations. Citations are just mentions of your business name in close proximity to your address or phone number, with or without a link to your website. Think of them like votes of confidence for a particular business’slocation…the more confidence Google has in your listing, the higher they’re likely to display it in search results. So it’s important to list yourself fully and accurately in as many places across the web as possible, including blogs about your city or industry.

Bottom line, it’s hard to rank in Google Maps (and consequently Universal Search) without paying significant attention to how your business is listed across the web, not just on Google.

“Other” local search

One of Gib Olander’s favorite lines is: ” ‘other’ is the third-largest local search engine.” What he means is that local search is far more fragmented than traditional organic search. Unlike traditional search, if you’re only paying attention to getting your business on Google and Yahoo, you’re missing out on a huge chunk of local market share.

While the demise of the Print Yellow Pages seems imminent, Internet Yellow Pages sites are far healthier, and some are even thriving. YellowPages.com’s ad partnership with Bing is just one example…at least if Bing can continue to capitalize on its current hype. Superpages.com has long been a trusted source of data with its own steady traffic stream, and more recent entrants like InsiderPages and Yellowbot are starting to develop passionate user bases.

Then there’s the online classified market. Craigslist is the default place to look for local ‘stuff” here on the West Coast, not to mention other major players like Oodle and Kijiji.

Vertical local search

Success in local also means promoting your presence on sites with strong market shares of their own in particular industries. This doesn’t mean only ranking well, but paying attention to what people are saying about you, responding to their feedback, and improving their perceptions.

For example, sites like TripAdvisor and Kayak are huge in the travel industry. Restauranteurs might even think about places like Yelp, BooRah, or Urban Spoon before thinking about Google. For chiropractors like Will’s client, these might include Planet Chiropractic and No More Clipboard. For searches near and dear to my heart, [golf courses] – it’s portals like Golf Digest and GolfNow.

(Incidentally, almost all of these sites make excellent citations for your Google Maps listing…)

Social local search

Many of the sites mentioned above, and even Google and Yahoo, straddle the line between social media and search due to the prominence of reviews in their users’ experience.  But local “searchers” are often turning to purely social sites like Twitter, Praized, and RetailMeNot as well for recommendations and sale information about Local businesses. And as we all learned from Dave Carroll’s brilliant lampoon of United Airlines last week, word-of-mouth can sometimes be more powerful than any search marketing campaign could be.

Conclusion

Local search traffic is only going to grow in importance.  So don’t “put your blinkers on” as Nick Faldo loves to say (indulge me…this is Open Championship week, after all) and focus all of your energies on Google. Your long-term chances for a successful online presence will suffer if you do.

Opinions expressed in the article are those of the guest author and not necessarily Search Engine Land.

Related Topics: Channel: Other | Small Is Beautiful

Sponsored


About The Author: is Director of Local Strategy at Moz, and the architect of Moz Local — a newly ­released software product that distributes U.S. business listings to the primary local data aggregators and important local directories.

Connect with the author via: Email | Twitter | Google+ | LinkedIn



SearchCap:

Get all the top search stories emailed daily!  

Share

Other ways to share:

Read before commenting! We welcome constructive comments and allow any that meet our common sense criteria. This means being respectful and polite to others. It means providing helpful information that contributes to a story or discussion. It means leaving links only that substantially add further to a discussion. Comments using foul language, being disrespectful to others or otherwise violating what we believe are common sense standards of discussion will be deleted. Comments may also be removed if they are posted from anonymous accounts. You can read more about our comments policy here.
  • http://www.brickmarketing.com nickstamoulis

    There are so many local search “places” for a business looking to target local clients and customers: Yellowpages, Superpages, Citysearch, Merchant Circle, Etc…I always recommend client submit their companies to all of these type of places as the profiles help build credibility, rank on their own in the engines and are other niche places for their customers to find them…

  • http://www.localseoinc.com Andy Corp

    Great Post David

    I would add that you should make use of site like the local BBB and the chamber of commerce. It will get you a citation and maybe a link but more importantly it will
    give you a authority boost in Google’s eyes.

  • http://www.superpages.com Andrew Shane

    David -

    Nice column. I work for Idearc, where our legacy is as the official publisher of Verizon print directories. We also produce http://www.superpages.com.

    I do take exception on one of your comments – - you guessed it – - the demise of the print yellow pages seems imminent. Fact is, if SMBs ignore the right print yellow pages and rely soley on Google and other search sites, those SMBs will be missing out on business.

    I’m not going to bother going into the data showing that there are people still using the yellow pages. Suffice to say the data is out there. The issue consumers probably have is being inundated with different books from different companies with the same information.

    David, I think you and your readers would agree one book with a value would be…. well valuable. Problem is over the last few years, companies publishing the yellow pages spent all their time defending the book instead of differentiating it and creating something consumers would want.

    We could all probably also agree there is a value to comparing the services of painters, contractors, auto mechanics, etc. side by side/page to page. Again, problem is consumers have been receiving too many of the same product.

    Our SuperGuarantee program, a national consumer guarantee initiative launched in February is designed to, among other things, increase spending in local economies by significantly lowering the risk associated with hiring contractors, plumbers, auto body repair shops and thousands of other eligible service provider category-based businesses.

    In essense, consumer registers for free and they hire one of our guaranteed clients they find in the Verizon Yellow Pages or on http://www.superpages.com. If something goes wrong, we will step in and try to make it right. If we can’t, we will give the consumer up to $500.

    To conclude, I agree with you when you say businesses should not have blinders on as it relates to Google and the Internet. I would just add the right print product to the mix.

 

Get Our News, Everywhere!

Daily Email:

Follow Search Engine Land on Twitter @sengineland Like Search Engine Land on Facebook Follow Search Engine Land on Google+ Get the Search Engine Land Feed Connect with Search Engine Land on LinkedIn Check out our Tumblr! See us on Pinterest

 
 

Click to watch SMX conference video

Join us at one of our SMX or MarTech events:

United States

Europe

Australia & China

Learn more about: SMX | MarTech


Free Daily Search News Recap!

SearchCap is a once-per-day newsletter update - sign up below and get the news delivered to you!

 


 

Search Engine Land Periodic Table of SEO Success Factors

Get Your Copy
Read The Full SEO Guide