If you’re an in-house online marketer like me, no doubt your inbox also seems to be coming increasingly inundated with solicitations to try the exciting world of retargeting or remarketing or remessaging solutions. In the seemingly endless sea of provider choices, are any of these types of retargeting worth the technical effort involved and how can marketers select the best partner?

Retargeting Basics

When considering any retargeting, it is important to have a good technical understanding of how the solution works. The success of retargeting for an organization may hinge on the robustness and technical correctness of the tracking and targeting implementations. On the most basic level, retargeting is leveraging the visitor audience a site already receives to market more aggressively to that qualified audience. Additionally, most marketers either exclude or specifically target visitors that have completed transactions versus those that have not. Even more complex targeting regarding what content visitors browsed can be implemented with many retargeting solutions.

Let’s look at a specific example of how more complex retargeting could work. At Viator.com, I manage our online marketing efforts and I drive quite a bit of traffic for things to do in Paris. Some of those visitors convert and buy a product in Paris, but many do not. Of those that do not, I could be tracking more specifically what they looked at in Paris, like Eiffel Tower tours. Later, when the non-converting visitors to Viator are surfing the web, retargeting ads will display for them with ads about Paris, or even more specifically, Eiffel Tower tours or whatever the tracking intelligence determines should display given what that visitor browsed on Viator’s site.

At the most basic level, retargeting can just be showing online ads to visitors who didn’t purchase without the complicated dynamic display of specific product options.

Technical Considerations

Retargeting requires more technical work than most online marketing channels. While marketers can track the performance of retargeting ads using their preferred web analytics tool (e.g., Omniture, Google Analytics), retargeting also requires special pixel tracking to create the retargeting audiences. At minimum, there are tracking pixels to establish the visitor audience (generally in a universal header or footer) and another on the purchase confirmation page to determine the purchasers, usually to exclude them from remarketing, though it is certainly possible to target them for their own campaign.

For more complicated targeting involving specific products, more specific pixels or product feeds may also need to be implemented. A marketer’s appetite for complexity will dictate how detailed a technical implementation is required. It may pay in the long run to choose a retargeting provider that can handle more complicated targeting, but test an easier implementation to start and gauge response rates.

Shop Around: Costs, Measurement & Networks

Besides your internal analytics reports, the retargeting provider will also report on transactions generated from the retargeting campaign, and some retargeting providers are paid on a CPA basis for either direct and/or view through transactions. Issues to consider when comparing cost models include determining overlap between existing marketing and organic rates of audience recapture (some of the initial audience is going to come back and purchase anyway) against the truly additional transactions retargeting drives.

Ideally, a marketer would just be paying for the return audience they would not have gotten without retargeting. CPC terms are also prevalent in remarketing, and depending on CPC rates and an organization’s conversion rate, CPA or CPC may be a better ROI. Lastly, depending on an organization’s size, view through metrics may be a more or less accurate measure of driving true value.

Retargeting solutions often vary in their network reach and partnerships, though many providers have >90% reach and have quite a lot of network overlap. DoubleClick, adBrite, Specific Media and a host of other large display networks are leveraged by multiple retargeting solutions. As part of comparison shopping, ad networks and reach are important to investigate to make sure the retargeting will reach your audience.

Retargeting is becoming an increasingly saturated market with many players and cost models, so it pays to shop around and deeply compare options in the space in terms of network reach, client base, payment terms and technical implementations.

Opinions expressed in the article are those of the guest author and not necessarily Search Engine Land.

Related Topics: Channel: Search Marketing | In House Search Marketing

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About The Author: is the Vice President, Marketing at Viator,the leading provider of destination activities worldwide, and also blogs on in-house search engine marketing issues at inhousesem.com.

Connect with the author via: Email | Twitter | Google+ | LinkedIn



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  • kathryn@adroll

    Hi Kelly,
    Kathryn here- marketing associate at AdRoll.com. You have a lot of great insight into how to work a successful retargeting campaign, and one of the most crucial things to understand is that you should start basic and then get more specific. Here at adroll, we operate on the idea that small to medium-sized businesses should be getting the most reach for their marketing dollars! If you have any specific questions, I would love to answer them. Feel free to reach out kathryn at adroll dot com. Great to hear your thoughts!

  • http://pknegten pknegten

    (Disclaimer: I work for Dapper.net; we power dynamic retargeting and new user acquisition without needing a feed)

    Great article – especially refreshing to hear a survey of this powerful strategy that includes advice to de-dupe your organic conversion activity. A lot of CPC / arbitrage-pricing players tend to leave this out…

    Another thing I’d add is that while retargeting is a great place to start – but it’s limited in scale to actual visitors of your site. As display advertising matures, we’re going to be seeing more and more ‘top funnel’ technologies taking shape. Getting new customers…now that’s something.

  • http://www.advertise.com Simon

    Hi, Kelly,
    It’s Simon over at Advertise.com, we specialize in CPA Remarketing.

    Great points as always. One thing I wanted to add was the importance of the creative. Like you mentioned in the article, retargeting/remarketing is an opportunity for a more aggressive sell where the advertiser has valuable data on the user that enables them to be razor focused in the banner itself. Banner blindness is at an all-time high making it harder to get noticed.

    We make sure to work with our advertisers on creating targeted enough messaging that will engage the user enough to give the brand a second look and come back to convert. We work on creating custom sets of animated banner that are eye-catching as well as special offer like 10% off or free shipping. This stimulates action and brand engagement when further into the buying cycle.

    Viva Remarketing!

 

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