• http://bigrockinvestments.com/ Michael Borger

    It’s also a trust factor. Having a phone number means you’re not afraid to speak to them one on one. It assures the viewer that…. “Well if there’s anything wrong with my online transaction, at least there’s a phone number to get help.”

  • Emma

    Business hours could [...be...] prominently displayed on mobile sites, which is an argument against responsive design.

    How? Please clarify, as the content on a website might have design implications, but at no point does displaying particular information prevent responsive design.

  • http://www.rokitseo.com/ Jon Cline

    The customer is going to draw a very quick opinion of you within the
    first five seconds of interaction in a phone call.

    Having people contact you for business hours is not necessarily a bad thing.

    If the representative giving the information to the potential customer has great communication skills, and is able to answer those person’s questions and concerns including business hours, the one who made the phone call will definitely be more willing to show up at the company’s store.