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Why So Many Companies Fail At Enterprise SEO
A well-defined brand no longer guarantees search placement. It is only through enterprise-level cultural changes, informed by a close monitoring of search evolution, that sustained SEO success can occur.
Yes, brands are still a very strong signal when it comes to ranking, however, recent advancements like “authorship rank” and Search Plus Your World have hyper-focused our promotion strategies.
A presumption of entitlement drives many legacy brands to complacency. Too often, we see an organization enjoy a few years of strong search results and then relax into “we’ve got that covered” mode, allowing its focus, vital resources and attention to shift to other initiatives.
But it is essential for any in-house marketer/SEO/embedded strategist to push past the corporate ego and bureaucracy to assess and identify changing technical / editorial barriers while protecting the protocol vital to traffic success.
Who’s Watching The Watchers?
The first sign of internal SEO procedures breaking down is often a competitor doing it better, faster and using your own assets. Nothing gets your boss’ attention faster than a competitor outranking you with your own ideas or content—not necessarily via scraping or syndication, but by rewriting or covering popular stories with better optimization.
Sometimes getting beaten is a simple misstep—a missed title tag on your part—but it could also be indicative of larger problems with your content creation process, from execution of best practices to keyword research to XML sitemap inclusion.
In SEO, all roads lead back to editorial. Content producers (who already have plenty to do) find and amplify the voice of a company, guarding the brand’s editorial integrity. But the days of search engine optimization responsibilities falling to another department are long gone.
In this age, content teams are expected to fully understand their audience. In fact, audience cultivation is their obligation. This means content producers must perform regular keyword research around their topics, identifying search and seasonal trends, monitoring news and user behavior and integrating the data back into the workflow, style guides and processes.
A lot of this information is already well known. For example, ask anyone on the editorial team and I’m sure they’ll know if readers use the search phrase “picture” over “photo.” But they can do more.
That’s not to say the SEO specialists shouldn’t be involved as well. SEO advisers can still educate and guide the process. But if keyword research isn’t decentralized, a bottleneck of tremendous proportions can effectively kill this critical step in strategy.
Empowering content producers to mine data raises the internal collective understanding of the audience and how users seek out and interact with a topic. Leveraging readily-available industry data and using it to optimize digital assets is much more effective as a core responsibility than an add-on feature.
Education Is The Basis Of Economic Success
Search awareness works best when raised and maintained by an ongoing, dedicated training and educational schedule. Editorial teams gain and lose new people, design teams are typically on the edge of innovation, tech is making the site better, faster, stronger and so on. But all sectors need regular updates on the micro and macro search strategies that the enterprise seeks to employ.
As an organization, mandatory quarterly or even monthly training sessions or informal SEO meetings keep information fresh and at the forefront. These sessions provide opportunities to talk about industry changes (and there are plenty) as well as tactical responses.
This is the responsibility of the in-house SEO expert. If he or she isn’t constantly “reminding” his or her fellow colleagues why search is always important, SEO—and the poor search director as well—will be forgotten.
Monthly search ranking reports, daily and weekly emails highlighting real-time examples of what worked and what didn’t are just a few of the ways to get in front of those responsible for optimization.
A good SEO will decentralize the process and yet must still be retained at a level above or in-line with tech or marketing, to spearhead projects, stay abreast of changes and aid the teams engaging in massive keyword research projects. SEO directors should be invited to key stakeholder meetings, and be on design and tech’s launch cycle email lists.
While I’m a strong advocate of institutionalizing SEO—educating and holding *everyone* accountable for SEO as it pertains to his/her role and responsibility in the organization—this shouldn’t come at the cost of bureaucratization of the SEO process.
Search engine optimization isn’t an option; it’s a mandate. Those companies that understand this tenant and bake it into their DNA are the very companies your boss emails you about when she’s trolling around on her iPad on Sunday morning.
As organizations grow, attention to procedure and discipline become even more important so that critical steps aren’t overlooked. It’s OK to move content as long as it’s done correctly. Using 301 or rel=canonical seems easy to many of us and yet, too often, entire sections are reduced to vapor due to a missed step.
Being involved and advising on quality assurance methodology, via checklists and education, is the best insurance policy against future mistakes.
SEO vs. Everyone Else
There are instances when decisions are made against best practices and may take precedence over SEO. This is natural and not necessarily a bad thing. However these decisions must be made fully understanding the consequences.
A designer chooses Flash over HTML for better UX on the new photo gallery? Tech wants AJAX over HTML 5? So be it, as long as everyone involved is aware that it comes at the cost of search ranking.
An editor wants a clever headline that’s eye catching for homepage visitors but doesn’t contain targeted keyword phrases? Fair enough, as long as the choice is made understanding it is no longer a true search opportunity. To be clear, SEO should not come at the cost of editorial integrity. Content first, SEO second.
This is where the institutionalization of SEO is critical from top to bottom.
Under a strong SEO culture, the first question out of upper management’s or a project manager’s mouth after hearing an initial pitch is “sounds good, but what effect will that have on ranking?”
It is better to build search protocol at all levels rather than retrofitting a project in later stages when resources are fully allocated and attention to SEO is a burden.
The Battle For Budget & Resources
Business cycles naturally draw attention away from SEO. Social activities, for example, have siphoned resources, budgets and attention away from SEO, much to the dismay of search professionals and the demise of traffic. Make no mistake: search is still the most valuable traffic you can earn.
As my colleague Brian Provost pointed out in his Ultimate Guide to Enterprise SEO, this is about real money. SEO cannot happen in a financial vacuum. Sure it can be bootstrapped, but the process requires a dedicated and permanent budget.
With a modest investment comes better analysis, which gives way to a clearer understanding of customer wants/needs and behavior. Data is gold, but if you’re not measuring it, it doesn’t exist.
It’s The Little Things: Execution = SEO Win
Keeping up with best practices—the seemingly never-ending quest of the SEO cat and mouse game — takes the lion’s share of effort and attention, but must be done strategically. If SEOs took every Google press release to tech and editorial teams, we’d soon be ignored and could even suffer a backlash.
Still, it’s those hungry sites that use the little things — every release, new angles and tech options — as an opportunity for improvement, not a burden, that see the most return on investment.
Ultimately, it’s our job to weigh the level of importance of new discoveries, the timing and how to present new strategies to the enterprise. I’ve found that quick and easy wins with early adopters that we can execute and measure against are the way to win hearts and minds. Creativity is a must.
Last Spring, Powermapper reported changes to page title length. Counts now top out around 70 characters. Normally this may not seem newsworthy, but 5 extra characters can be the difference between branding appearing in a SERP or getting ellipse’d… definitely worth the effort.
Another example: rel=author is an absolute a pain to implement and certainly doesn’t scale (Really?! I have to walk 30+ editors through creating their Google+ profiles?) But it’s worth it.
Reports are starting to come in showing solid increases in CTRs.
Google’s frequent moving of the goal posts is a good thing.
Most of the time it’s productive – improves the search product, new opportunities to leverage assets, levels the playing field and definitely keeps our world interesting – (not to mention it gives us all job security). Then there are the more complex issues such as attempting to figure out how to optimize in a Search Plus Your World, world. Again though, interesting times.
Ultimately the rules are the same for all sites, no matter the URL or brand. In the last few years, I’ve witnessed many scrappy sites that adapt and adopt much faster and keep dedicated resources on standby to take advantage of every new opportunity. All too often it’s the bigger, slower organizations that are losing pace, lulled into complacency based on past performance.
Maintaining SEO efforts through buy-in and advocacy from upper management and tech resources for quick implementation and frequent updates and training put even the biggest companies in a position to maintain ranking and traffic.
The enterprise organization that can execute quickly across the entire network gives its content the best possible chance for placement and ongoing success.
Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.