• Mark Rhode

    How do you get Google to email you? Can you subscribe to this service or is it a pay for play?

  • Adam Heaton

    Oh this is very interesting, I’ll definitely keep an eye out for any personal emails that come through, hopefully this is the start of something beautiful.

  • http://cm.org.uk/ Colin

    Google Webmaster Tools. Sign up and verify your website.

  • Mark Rhode

    Sorry, i know that much… How do you get them to email you when you have issues like this?

  • jeypandian

    I’ve actually received personalized emails too but unfortunately for me, G never signs it like you.

  • http://www.v2interactive.net/ Josh Zehtabchi

    The more you spend on PPC, the more personalized the message is :3

  • http://www.brand.com/blog James R. Halloran

    Well, a true personal touch can go a long way.

    That would be nice if Google is upping its game in the customer service department. Perhaps they’re doing that before Microsoft realizes that’s what they’re lacking?

  • http://wtff.com/ JustConsumer

    If one needs “clear and direct guidance from Google” to understand that “broken redirect will hurt”, then one is hopeless.

  • http://www.benspiegel.com/ Benjamin Spiegel

    Hello,

    Unfortunately SEO is not always the top digital marketing priority. And when it comes to deciding how to spend your digital implement/development budget, SEOs are often struggling to “proof” the importance of technical recommendations. Especially given the case above, where it’s not a broken redirect, but instead a Homepage redirect. In this case the development agency might say that this is not a high priority as it is not directly impacting the user experience and the SEO implications are not clear/obvious. In this case it would be great to have an email from Google to highlight the importance of fixing this. not a high priority as it is not directly impacting the user experience and the SEO implications are not clear/obvious. In this case it would be great to have an email from Google to highlight the importance of fixing this.

  • rich_falconer

    I’ve received a few over the years for things like clients adding “noindex” across their site, to their homepage or major indexing problems that Googlebot is having with the site. The first times it happened on major international websites but I got one recently which was a smaller UK specific site.

  • http://www.benspiegel.com/ Benjamin Spiegel

    Interesting, did they come from actual people or no-reply ?

  • Mark

    This “feels” somehow automated, like a system pulled info into a personalized mail merge. I wonder what metrics you have to be pulling in to get one of these, I doubt Google cares whatsoever about small potato webmasters.

  • Mark

    This “feels” somehow automated, like a system pulled info into a personalized mail merge. I wonder what metrics you have to be pulling in to get one of these, I doubt Google cares whatsoever about small potato webmasters.

  • http://www.benspiegel.com/ Benjamin Spiegel

    Quick update, I actually received a similar eMail for another brand a few days ago, I replied to it, and actually received a reply back, so there seems to be some kind of human component

  • rich_falconer

    John Mueller in each case. Great guy and must be a contender for hardest worker in Google. He’s active on the webmaster forum too and always happy to provide honest answers to good questions about Googlebot, indexing etc.

  • http://www.elite-strategies.com/blog Patrick Coombe

    Insane! I hope this sort of personal attention becomes a trend.

  • http://www.elite-strategies.com/blog Patrick Coombe

    Insane! I hope this sort of personal attention becomes a trend.

  • http://www.windycityparrot.com WindyCityParrot

    I’ve gotten code calls from adwords specialists who did screen shares – I also use Google enterprise apps and every time I email support. They call me back and talk me through the problem – I think Google clearly understands Facebook customer service is non existent which is becoming Facebook’s soft underbelly. An Armada of human customer service agents cost Google relatively pennies to keep your interest in their pay to play platforms

  • http://WWW.atdny.com/ James Martinez

    I feel it is an automated tactic, but I also feel it is with good intentions. As a side note, am I the only one who wishes Google services were a bit less disjointed? I feel like a ping pong ball bouncing around their tools all day!

  • https://www.k9Fetch.com/ Bradley Taylor

    While not about WMT, I have had a similar personal touch from the big G. Someone on the Chrome team was kind enough to proactively drop my site a personal note about a CSS change that affected us. Personal email address, and it was definitely a handwritten note as it came through a support form on the site. Nice chap and engaged in a bit of back-and-forth to help us.

  • http://www.DesignA.ws/ Design A

    It’s great that Google is joining the SEO conversation more than ever before. I think this brings a ton of validity and shines light on the companies and consultants doing work with integrity, honesty and accountability. That’s just how SEO should be!

  • http://www.otriadmarketing.com/ Christopher Skyi

    While direct and personal communication is unusual now, I don’t think it will stay that way:

    “Google Continues to Divest The SEO Industry By Empowering You!”

    By now it is old news that over the last couple of years Google has been involved in a massive campaign to take back control of their index from the more manipulative part of the SEO industry (excluding companies like Catalyst).

    This campaign has two major fronts: they have successfully denied a good part of the SEO industry its traditional use of “gray & blank hat” ranking techniques (see Panda & Penguin) and at the same time they have become more transparent about how they rank sites, they have evolved (and continue to evolve) increasingly powerful SEO insight tools (Google Webmaster & Analytics tools) and have (so far) given them away FREE directly to website owners, and finally they have produced (and continue to produce) valuable guidance about how to do SEO.

    In short, they want to set the terms for how website owners “do” SEO and they want to provide guidance and tools, for free (so far) to help website owners get more traffic and convert more of their traffic.

  • http://www.windycityparrot.com WindyCityParrot

    G+ is tying all that together now

  • JosephDeer

    Do more PPC, like @joshzehtabchi:disqus said.