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6 considerations for choosing a live chat solution
Have you implemented live chat on your websites yet?
In a recent report, 45 percent of US online consumers say that they like having a chat invitation appear to help answer questions when theyâ€™re doing online research or making a purchase. It should come as no surprise that increased engagement between agents and customers leads to higher conversion rates and increased purchasing.
When exploring your live chat options, itâ€™s important to understand that not all chats are created equal. The difference between a â€śsmartâ€ť chat engagement versus a generic chat engagement can be the difference between a customer completing a purchase or abandoning your website.
This white paper from MarketLinc highlights the six key considerations you should take into account when planning to implement live chat software on your e-commerce website.
Visit Digital Marketing Depot to download “6 Considerations for Choosing a Live Chat Solution to Increase Ecommerce Conversion.”