How To Use Personas & Scenarios In SEO
Keywords keywords keywords. As SEO and search engine advertising professionals, we live in a sea full of keyword phrases. One of our jobs is to come up with keyword lists and apply them to websites. A search engine advertiser will use a keyword list to determine ad purchases, ad copy, and landing page content, and an SEO professional might use the keyword list to architect a website and generate future content ideas.
There are a number of free and paid keyword research tools at our disposal. Of course, as a search usability professional, I use many of these keyword research tools all of the time…but not in the way one might think.
However, keyword research tools do not tell me why a web searcher formulated specific queries. I have listened to many colleagues present their reasons for keyword usage.
A search engine advertiser’s opinion? Well, then I am listening to the mental model of a search engine advertiser, not a web searcher. A search engine optimizer’s perspective? Now I am hearing the mental model of an SEO professional, not a web searcher. And don’t even get me started on the mental model of a web developer or even a search engine software engineer. Seriously, does your target audience share the mental model of a Google software engineer?
I do not solely rely on data from keyword research tools when I come up with content, architecture, and optimization strategies. Keyword research tools do not provide context. However, data from usability testing and diary studies, in conjunction with keyword research data, can provide SEO professionals with a clearer picture of web searcher behaviors.
Personas, Scenarios, and Usability Testing
According to Kim Goodwin, author of Designing for the Digital Age and a well-known UX (user experience) professional:
“A persona is a description of an archetypal user synthesized from a series of interviews with real people. Each persona provides goals that drive product design and strategy, from the original conception and feature list, all the way to the visual interface design.” (Source: The User is Always Right: Making Personas Work for Your Website.)
As a search usability professional, I also use personas to get all stakeholders (marketing, design/development, copywriting, management, etc.) on the proverbial same page. Because when you architect, design, and optimize a website, you should ultimately architect, design, and optimize the site for your target audience, carefully balancing user expectations and business goals.
When you perform usability tests on a website, you present the same scenario to each test participant. According to Usability.gov:
“A scenario is a short story about a specific user with a specific goal at your site. Scenarios are the questions, tasks, and stories that users bring to your Web site and that the Web site must satisfy. Scenarios are critical both for designing Web sites and for doing usability testing. (Source: Create Scenarios.)
I believe SEO professionals should understand search environments. Are web searchers at home or at work when they perform web searches? Is a keyword query a repeat query that occurs on a regular or semi-regular basis? Or is the query a quick-fact informational query done on a mobile device during a lunchtime conversation?
These search environments are potential scenarios for usability testing.
According to Usability.gov, usability test scenarios should not include information about how to accomplish a task (in our case, a search task). Usability tests will reveal how participants go about accomplishing the search task, roadblocks encountered (if any), and whether the website facilitates completion of the scenario.
Personally, I have observed test participants come up with creative, convoluted ways of finding or locating desired content via the commercial web search engines. Many times, they do not go directly to the destination website. They might:
- Remember a site that provided the best guide to content
- Use Google (or another web search engines) to go directly to the guide site.
- Locate the desired link on the guide site.
- Click on link on the guide site.
I know that isn’t exactly the most efficient way to pinpoint desired content. However, I observe this behavior. I see how important browsing is as much a part of search behavior as querying. And these observations reinforce how aboutness and information scent are a big part of search engine optimization.
When you write scenarios, it is incredibly important not to lead test participants into your way of thinking. You want them to use their keyword phrases, not ones you put into their heads. Observing web searchers in their natural search environments, using their own language and tools to locate and discover desired content — it is amazing what you can learn.
Over time, your test scenarios will evolve, as search interfaces and searcher behaviors evolve. Ultimately, these scenarios can help you better understand the needs and goals your target audience…and you can build better websites that both searchers and search engines love.