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Is “Facebook Professional Services” Facebook’s Stealth Project To Beat Yelp?

Unannounced desktop-only feature gives people the ability to find the highest-rated businesses in a given area.

Martin Beck on December 14, 2015 at 6:44 pm

Search Engine Land has learned about a new “Facebook Professional Services” area on Facebook, where the company appears to be taking direct aim at local search companies like Yelp and Google by offering listings of local businesses and services, complete with user reviews.

The new feature is desktop-only and hasn’t been announced by Facebook. We were tipped to it by Sreedev Sharma, who wrote a short post about the feature. Here’s what you’ll find:

Visitors to Professional Services are presented first with a page that has their current location preselected. Searches can be made within that area by typing into a dialog box that serves up business categories like plumbers, dentists, photographers, beauty salons, pharmacies, pizza places and so on.

The roster of categories is extensive. Down the page, there are at least 85 business types in an “Explore other services” section, and even more suggestions appear when you start typing into the search box. Need a recommendation for a taxidermist? Or the the best place to pick up supplies for a carnival? Facebook might be able to help, linking listings for the more than 50 million businesses that have Facebook Pages with people’s reviews.

Search results are displayed in a way that takes Facebook’s five-star rating system into account, but results aren’t strictly ranked by how many stars a business averages. Given Facebook’s deep knowledge of individual preferences, results are likely customized for users depending on their previous interactions with a business’s Page or whether someone they are connected with has reviewed a business on Facebook (We saw slightly different results when we were logged into Facebook compared to when we searched while logged out).

The results page displays businesses’ contact information and hours of business, and excerpts of reviews (with a link to see more reviews on the business’s Facebook Page). The services results page also includes a map that shows where businesses are located and links to similar businesses in adjacent areas.

People can also explore other areas in the feature, and the geographic range is also wide. Users can seek out the highest-rated hotels in Whangarei, New Zealand, or search for the best pizza in American Samoa.

It’s not clear how Facebook Professional Services may integrate with Facebook Places, the social network’s local search directory that provides people a way to explore geographic locations through the eyes of Facebook friends and strangers. Some believe that Places could be a potential Yelp killer, if only Facebook promoted it more and, crucially, made it available on mobile devices. Now, Facebook might have two Yelp killers in the works.

We’ve asked Facebook for comment and will update if we hear more.

Postscript:A Facebook spokesperson emailed us with this statement about the feature: “We’re in the early stages of testing a way for people to easily find more Pages for the services they’re interested in.”

Separately, Facebook told Greg Sterling that the feature has been live for about a month. For more analysis, see Greg’s post on Marketing Land: What You Need To Know About Facebook’s New Local Search “Test”

About The Author

Martin Beck

Martin Beck is Third Door Media's Social Media Reporter, covering the latest news for Marketing Land and Search Engine Land. He spent 24 years with the Los Angeles Times, serving as social media and reader engagement editor from 2010-2014. A graduate of UC Irvine and the University of Missouri journalism school, Beck started started his career at the Times as a sportswriter and copy editor. Follow Martin on Twitter (@MartinBeck), Facebook and/or Google+.