On Black Friday, Microsoft’s Live Search Cashback program went black, in short, the service went down and many shoppers were unable to use the great deals they provided with their merchants. Back then, Microsoft promised to make things right.

Microsoft’s Live Search Blog posted an update explaining that they have been communicating with those customers who had issues and is sad to say, they will not be able to rerun the HP deal, where you can get 40% back on those purchases. Microsoft said, “while we were hoping to be able to do that, we are sorry to report that it will not be restarted.”

This has completely outraged hundreds of those who tried using the program and were unsuccessful due to the outage. There are about 90 comments on Microsoft post, calling Microsoft everything from being a fraudster to a crock, to liars.

Seems like this Live Search cashback program has been generating a lot of buzz, but just not the type they expected.

Related Topics: Microsoft: Bing | Microsoft: Marketing

About The Author: Barry Schwartz is Search Engine Land's News Editor and owns RustyBrick, a NY based web consulting firm. He also runs Search Engine Roundtable, a popular search blog on very advanced SEM topics. Barry's personal blog is named Cartoon Barry and he can be followed on Twitter here. For more background information on Barry, see his full bio over here. See more articles by Barry Schwartz