Google Home and Chromecast device currently offline
Google can only respond "sorry, something went wrong, try again in a few seconds" at this moment to your Google Home requests.
Google Home and Chromecast devices worldwide are not functioning for many users. Google has been apologizing on their @madebygoogle Twitter account and in the product forums. In short, if you ask Google Home a question, Google will not be able to help you.
Here is a quick video of me asking Google to respond, and all Google can say “sorry, something went wrong, try again in a few seconds.”
This has been going on for about an hour now and there is no estimated time for a fix from Google as of yet.
Google told TechCrunch “we’re aware of an issue affecting some Google Home and Chromecast users. We’re investigating the issue and working on a solution.”
Here is the most recent respond from Google on Twitter about the issues:
Hey Stance, thanks for letting us know about it. Our team is still investigating and working on a solution. In the meantime, leave your Chromecast turned on so it can automatically perform an update once the fix for this was released. Thanks for your patience.
— Made by Google (@madebygoogle) June 27, 2018
Postscript: Google has emailed those impacted by the outage on Thursday at around 2pm EST apologizing and offering a bit of an explanation. The email reads:
You may have noticed a problem with your Google Home yesterday morning. We found a glitch with one of our backend systems and spent the day working hard to get everyone back up and running. It’s frustrating when technology doesn’t work the way it should, especially when you’re depending on it. We’re sorry that this happened.
There’s a fix rolling out to all Google Home devices now. If you’re still having trouble, let us know here.
Thanks for sticking with us.
Here is a screen shot of the message:
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