Ask Making A Bigger Bet On “Social Search” Or Q&A

If you’re the number four search engine in a market that is looking like it’s going to be about two (maybe three) players in the long run, what do you do? If you’re Barry Diller and running the parent company of Ask, the search engine in question, you’re potentially looking at selling, with Microsoft as a logical buyer. That’s all speculation at this point, however.

In the meantime, Ask is doing and trying a lot of things to keep users and redefine its role in this new, contracting or consolidating search landscape. Most recently it made a major push into shopping with “deals search.” Another major initiative to soon gain more momentum and visibility is something of a return to Ask’s roots as a “Q&A” engine. (The picture immediately below is circa 2001.)

Picture 46

Ask, which has been highlighting “answers” for some time, is going to move more directly into social search or real-time Q&A.

Ask President Doug Leeds told me the other day that Ask still gets a huge number of queries formulated as questions. In recognition of that and the more recent rise of social and “real time” search, Ask will begin to enlist its community directly in answering questions and use a number of sophisticated algorithms around question routing and identifying trustworthy and authoritative answers and people.

Picture 43

If well executed it could be an effective strategy for the company (including in mobile), which despite many years of innovative efforts under former CEO Jim Lanzone was not really able to grow its share beyond 4 percent of overall traffic.

Q&A services have been around for quite some time, while “social search” and “real time search” are newer phenomena. We could identify a range of companies that are in one way or another enlisting humans to answer queries or questions. Beyond Yahoo Answers, Mahalo and others like them, there are Aardvark, kgb, ChaCha, not to mention Facebook and Twitter, that fall into these categories to varying degrees. And Google recently introduced “social search” seeking to bring humans more directly into search results.

Leeds said to me that almost nobody in the segment today is going to be able to do what Ask can do with social search/Q&A “at scale.” I think that the strategy makes a great deal sense for Ask. Whether it people ultimately use it will depend entirely on execution.

Related Topics: Ask: Business Issues | Ask: General | Ask: Other | Ask: Web Search | Channel: Search Marketing


About The Author: is a Contributing Editor at Search Engine Land. He writes a personal blog Screenwerk, about SoLoMo issues and connecting the dots between online and offline. He also posts at Internet2Go, which is focused on the mobile Internet. Follow him @gsterling.

Connect with the author via: Email | Twitter | Google+ | LinkedIn


Get all the top search stories emailed daily!  


Other ways to share:

Read before commenting! We welcome constructive comments and allow any that meet our common sense criteria. This means being respectful and polite to others. It means providing helpful information that contributes to a story or discussion. It means leaving links only that substantially add further to a discussion. Comments using foul language, being disrespectful to others or otherwise violating what we believe are common sense standards of discussion will be deleted. Comments may also be removed if they are posted from anonymous accounts. You can read more about our comments policy here.

Comments are closed.

Get Our News, Everywhere!

Daily Email:

Follow Search Engine Land on Twitter @sengineland Like Search Engine Land on Facebook Follow Search Engine Land on Google+ Get the Search Engine Land Feed Connect with Search Engine Land on LinkedIn Check out our Tumblr! See us on Pinterest


Click to watch SMX conference video

Join us at one of our SMX or MarTech events:

United States


Australia & China

Learn more about: SMX | MarTech

Free Daily Search News Recap!

SearchCap is a once-per-day newsletter update - sign up below and get the news delivered to you!



Search Engine Land Periodic Table of SEO Success Factors

Get Your Copy
Read The Full SEO Guide