Google Removes Phone Numbers From 7 Pack

Nov 5, 2009 at 8:05am ET by Greg Sterling

Google has apparently removed phone numbers from the so-called 7 Pack of organic local results. The numbers were present as recently as 24-36 hours ago. Immediately below is an example of a recent search result for “dentist, San Francisco” (within the last several weeks) and then for the same query this morning:

The result on the bottom is cleaned up in terms of the ads presented (the screen above is a bit of a mess in that regard), but there are no phone numbers for the local organic listings. The user must click down to the Maps page below to get the numbers. Does the removal of numbers improve the user experience? Most people would probably answer “no” to that question.

Is Google trying to drive more clicks to Maps? Is Google trying to drive more calls to Local Listings advertisers?

I’ve asked Google to comment and I also have more extensive discussion of other potential angles and issues on my personal blog Screenwerk. And Matt McGee has discussed this on his blog also.

Postscript by Matt McGee: Earlier today, a Google spokesperson offered this statement about the missing phone numbers: “For a few hours this morning phone numbers were not displayed as part of local universal search results on Google. This was a small bug, and we quickly fixed it.”

Greg Sterling is a Contributing Editor at Search Engine Land, and writes a personal blog Screenwerk, examining the broader world of media and advertising. He also posts at a Local Mobile Search, which is focused on the mobile Internet.

See more articles by Greg Sterling >

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Ash Nallawalla, November 5th, 2009 at 8:52 pm ET:
Premium member since 09/2009

Google is obviously dying to know how many people use the information in the 7-pack, particularly the phone number (which doesn’t need a click). This change has not yet been rolled out to the colonies (AU).

steveahaar, November 5th, 2009 at 10:18 pm ET:
Premium member since 11/2009

Phone numbers are showing up here (Chicago area). Another Google test? Geo Specific?

Google Removes Phone Numbers From 7 Pack

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