Google rolls out AI-powered AdSense Help guide to all English Help Center traffic
Google’s AI-powered AdSense Help guide answers publisher questions and helps with onboarding and troubleshooting.
Topic: Customer support
Why Facebook account lockouts are rising and what’s driving them
AI moderation, stricter security signals, and platform scale are increasing false positives — often without meaningful human review.
Google Ads support requires account change authorization
Advertisers contacting Google Ads must now authorize support-led account changes — while keeping full responsibility for results.
Unlock the power of organization schema: A simple step-by-step guide
Learn everything about organization schema, how it improves SEO, boosts visibility in search results, and how to implement it correctly on your website.
The new Google Business Profile verification flow: Platinum Product Expert explains how to succeed
New changes to GBP verification mean you need to have more information ready to prove your business is real.
6 Google Business Profile questions asked and answered
Get answers to common questions on GBP listing edits, suspensions, address updates, review management and finding support.
Knowledge base SEO: A comprehensive guide
Make your knowledge base user- and SEO-friendly. Learn best practices for content strategy, information architecture, site search and more.
3 ways to target your PPC competitors’ audience
Boost your PPC audience targeting with this action-based strategy. Learn how to reach your competitors' customers who are primed to convert.
Google Business Profiles tools are temporarily unavailable
Verification status, managing appeals and managing reviews currently may not be working.
Google advertisers are confused between support and sales – we asked for clarification
Search Engine Land spoke with Google to understand the difference between the two services and what to do if you're not happy with either.
Google Ads lays off hundreds of staff amid support crisis
Despite complaints that support is at an all-time low, Google is planning to lay off employees from its advertising sales team.
Google Ads: Support is not being phased but ‘big’ AI improvements are underway
Google has addressed concerns about a potential withdrawal of the feature and a steep decline in customer service.
Microsoft updates email notification process for ad disapprovals
The tech giant has rolled out changes to give marketers quicker and more detailed information about ad disapprovals.
Hijacked Google My Business listings appear to be a growing problem
GMB listings phishing is on the increase. Google says it's aware of the problem but business owners must be vigilant.
Google My Business discontinues toll free phone support
This will impact how quickly your Google My Business issues can be addressed.
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Bing Ads Launches Live Chat Support And Industry Insights Portal With Research, Case Studies
Today, the Bing Ads team announced the launch of live chat support and a new industry insights portal. Live Chat will be available at all hours every day of the week for in its English-language markets. Customers can use Live Chat to ask questions about campaign set up, optimization tactics, billing issues and more. The […]
Google AdWords Support Launches Screen Sharing Functionality
AdWords users can now share their screens with AdWords support staff. Yesterday, AdWords Community manager, Zee announced the launch of Google Screensharing. Now an AdWords support team member can invite you to share your screen while you’re on the phone with them and signed into your AdWords account. There are set-up instructions here. Once you […]
Phone Support For Verification Issues With Google Local For Business
Mike Blumenthal first spotted that Google is now offering phone support for businesses having issues with verifying their Google Maps listing. The way it works is you must go to this form – a troubleshooter for verification issues. Then depending on how you answer the questions and what time of the day it is, Google […]
Filing A Google Reconsideration Request? For Best Results, Use The Same Language As Your Site
Does Google not support reconsideration requests in Italian or other non-English languages? Yes, it does, and might even give detailed advice. But if you want that, you have to ask in your native language. The situation came up recently in a blog post by Gianluca Fiorelli. It covered how an Italian site owner received a weird response from Google […]
Updated And Confirmed: Google “Testing Additional Phone Support” for AdSense Publishers
It sure sounded like Google’s SVP of advertising Susan Wojcicki was promising phone support for all AdSense publishers “in the next quarter,” at yesterday’s annual shareholder meeting, but a Google spokesman now tells me it’s only “testing additional phone support” for AdSense publishers. Wojcicki’s statement regarding a timeline is said to have referred to the […]
NEW: Free Phone Support For Google AdWords Advertisers
Smaller search marketers tired of navigating AdWords’ online FAQs are getting a key new tool today: Google’s phone number. The company says it’s responding to advertiser demand by supplementing online and e-mail support with phone support for U.S. and Canadian advertisers at 1-866-2Google. While larger advertisers and agencies have long had the ability to contact […]
Transcript: Twitter’s Ev Williams Answers An Hour’s Worth Of Questions, On Twitter
Talk about eating your own dogfood! Today, Twitter CEO Evan Williams took questions for an hour on Twitter, about Twitter, replying from his own account. What was he asked? Many questions about how the new Twitter works, from people who don’t yet have it. And if he likes cats (yes). I’ve compiled a transcript, below. […]
Google Pitches New Small Business Customers, Ignores Existing Ones
Google is hitting the streets of San Francisco next week — with at least one high-powered supporter in tow — to talk to small/local businesses about Google products and services. The event is called “Favorite Places,” and Google will have San Francisco Mayor Gavin Newsom and other “San Francisco trendsetters” show their favorite local businesses […]
Google Webmaster Help & AdSense Help Support Staff
The Google Webmaster Central Blog has provided us with a listing of all those Googlers who help answer questions in the Google Webmaster Central Group. They are proud to announce they can support people in 12 different languages. Here is the rundown.
Wish List: Interactive Help From Google’s Matt Cutts & MattPasses
I’ve been making up a Google wish list to update from my earlier one this year. Pandia just came out their own wish list, as did David Wallace more generally. And for whatever reason, it came to me. I want an interactive Matt Cutts to provide Google webmaster assistance. Think Ms Dewey meets Matt Cutts. […]